Terms of Use

1. Who we are; your agreement

These Terms govern the Carve desktop application, Carve Cloud, and related services (the Service), provided by Carvify, Inc., a Delaware corporation (Carvify, we, us). They take effect when you expressly accept this version. If you act for an organization, you represent that you have authority to bind it; “you” includes that organization. A separately signed agreement controls where it conflicts with these Terms.

You must be at least 18 and legally able to enter a contract. Do not use the Service if you do not agree. Our Privacy Policy explains our information practices; acknowledging receipt of it is not consent to unrelated data uses.

IMPORTANT: Section 12 includes binding individual arbitration and a class-action waiver for U.S. users, with exceptions and a 30-day opt-out. It affects how you and Carvify resolve disputes.

2. AI assistance and computer control

Carve is an AI system, not a human operator. Its answers, plans, code, pointers, and statements of completion can be inaccurate, incomplete, biased, or fabricated. An AI check, confidence signal, or receipt is not a guarantee that a task succeeded. Independently verify important facts and outcomes. Outputs are not medical, legal, financial, or other professional advice. Carve is not an emergency service.

When you authorize computer control, Carve may read screen content and controls, move the pointer, click, type, use the clipboard, navigate apps, and change files or records using your signed-in sessions. Actions can send messages, disclose information, incur charges, or change or delete data. Mistakes may be difficult or impossible to reverse. Permissions, approvals, redaction, and stop controls reduce risk but cannot eliminate it or undo completed actions.

Use only systems and information you are authorized to access. Review the target windows, task scope, proposed actions, and supervision level before starting. Remain available to supervise, protect sensitive content, keep appropriate backups, and verify results. Do not rely on Carve for safety-critical systems, emergency response, or decisions requiring a qualified professional. Do not use it to make consequential decisions about another person’s employment, credit, housing, insurance, education, or legal rights without appropriate human review and lawful safeguards.

Your authorization is limited to the task and permissions you choose. These Terms do not grant blanket permission to make purchases, send communications, or take unrelated actions.

3. License and acceptable use

Subject to these Terms, we grant you a limited, nonexclusive, nontransferable license to use Carve for lawful personal or internal business purposes on devices you own or are authorized to control. We retain rights in the Service. Third-party and open-source components remain subject to their applicable licenses.

Do not infringe privacy or intellectual-property rights; impersonate or defraud people; distribute malware; bypass security, approvals, quotas, or access restrictions; use stolen credentials; or interfere with the Service. Do not reverse engineer except as allowed by mandatory law. You are responsible for complying with the rules of apps and services you automate and for any required notice or consent when recording or processing other people’s information.

4. Accounts and third-party services

Provide accurate account information, protect sign-in codes and credentials, and promptly report suspected unauthorized access. Your organization may impose additional rules on the devices, accounts, and information you use.

AI providers, operating systems, websites, and other services have their own terms, availability, prices, and data practices. If you configure your own provider, you are responsible for that account and its charges. We do not control third-party services or guarantee their continued compatibility. This does not exclude duties we have for service providers under applicable law.

5. Your content and AI output

As between you and Carvify, you retain your rights in the information you submit. To the extent we have assignable rights in output generated for you, we assign those rights to you, subject to third-party rights and applicable law. AI output may not qualify for intellectual-property protection, may resemble other users’ output, or may contain third-party material; we do not promise ownership, uniqueness, or noninfringement.

You grant us a limited license to process your content as needed to provide, secure, and support the Service and comply with law, consistent with our Privacy Policy. This is not a general license to publish your private content or train a general-purpose model on it. You must have the rights and permissions needed to submit content and use output. Feedback may be used to improve the Service without compensation, but does not transfer ownership of your private task content.

6. Payment, renewals, and cancellation

The checkout screen identifies the plan, price, billing interval, applicable taxes, usage allowances, and any trial or prepaid-credit conditions before you purchase. A subscription renews at the disclosed interval until canceled. By separately authorizing a subscription at checkout, you authorize recurring charges. Accepting these Terms alone does not authorize a charge.

Cancel through Manage billing in the app before the next renewal to avoid the next charge. Cancellation normally takes effect at the end of the paid period; uninstalling the app or signing out does not cancel a subscription. If the portal is unavailable, contact Support. We provide legally required renewal reminders and notices of price changes and obtain additional consent when required.

Additional task packs require a separate purchase. Any expiry must be disclosed before purchase and is subject to applicable law. Refunds and cancellation rights are described in our Refund Policy and at checkout; mandatory consumer rights prevail. If payment fails, we may restrict paid features. Third-party provider fees are separate. We will not automatically charge for usage beyond the allowance you purchased.

7. Changes, suspension, and termination

You may stop using the Service at any time. You may request account deletion; local app data is managed separately. We may suspend or terminate access for a material breach, legal requirements, security risks, or abuse. Where reasonably practicable, we will explain and provide an opportunity to resolve the issue, unless doing so would create risk or violate law.

We may change models and features or discontinue the Service. For a material reduction in prepaid services or discontinuation unrelated to your breach, we will provide notice where practicable and an appropriate prorated refund for unused prepaid subscription time. Sections intended to continue, including ownership, payment obligations already incurred, disclaimers, liability, and dispute terms, survive termination.

8. Warranty disclaimer

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. WE DO NOT WARRANT ACCURACY, UNINTERRUPTED AVAILABILITY, SECURITY AGAINST EVERY THREAT, OR ERROR-FREE COMPUTER ACTIONS.

This disclaimer does not remove mandatory consumer guarantees, statutory remedies, or express commitments in a separately signed agreement.

9. Limits on liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CARVIFY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, OR DATA ARISING FROM THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF US $100 OR THE AMOUNTS YOU PAID CARVIFY FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence where liability cannot be limited, or any other liability or remedy that applicable law prohibits excluding or limiting. They do not waive nonwaivable privacy rights, consumer guarantees, or public injunctive relief. The limits allocate risk and form part of the basis of our agreement; they are not a promise that no loss can occur.

10. Business-user indemnity

If you use the Service on behalf of a business, that business will defend and indemnify Carvify against third-party claims and reasonable costs arising from its unlawful content, unauthorized use of others’ systems, or material breach of these Terms, to the extent caused by that conduct. This does not apply to personal consumer use or to the extent a claim results from Carvify’s breach, negligence, or misconduct. We will promptly notify you, permit reasonable control of the defense, and reasonably cooperate at your expense. No settlement may admit fault or impose obligations on us without our written consent, not unreasonably withheld.

11. Governing law and courts

California law governs these Terms without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration agreement. Carvify’s incorporation in Delaware does not change this choice. Mandatory protections under the law of your place of residence remain available.

For disputes not subject to arbitration, the parties consent to state and federal courts in San Francisco County, California, except for eligible small-claims cases and where applicable law permits a consumer to bring proceedings in their home jurisdiction.

12. U.S. arbitration and dispute resolution

Scope. If you reside in the United States, you and Carvify agree to resolve disputes arising out of these Terms or the Service by binding individual arbitration, except as stated here. Arbitration replaces a trial before a judge or jury and generally has limited court review. Non-U.S. consumers are not required by these Terms to arbitrate.

Informal resolution. Before filing, either party may send a notice describing the dispute and requested relief. Send yours to the Support email on our legal website with the subject “Legal dispute”; we will use your account contact. We will try in good faith to resolve the dispute for 30 days. This process does not prevent an urgent application, small-claims filing, or action necessary to preserve a deadline. Applicable limitation periods are tolled during an agreed informal-resolution period.

Procedure and costs. JAMS will administer arbitration under its applicable Streamlined Arbitration Rules and Consumer Minimum Standards (jamsadr.com/consumer-minimum-standards and jamsadr.com/rules-streamlined-arbitration). A single neutral arbitrator will issue a written decision and may award the individual relief available in court. Consumer proceedings may be remote or in a reasonably convenient location consistent with JAMS standards. Your filing fee will not exceed $250 or the amount required by applicable law or JAMS standards, whichever is less; Carvify pays the remaining JAMS and arbitrator fees required by those standards. Statutory rights to recover attorneys’ fees remain available. If JAMS cannot administer a compliant proceeding, either party may pursue the dispute in a competent court unless both agree on another administrator.

Exceptions. Either party may bring an eligible individual case in small-claims court. Either may seek temporary court relief to preserve rights pending arbitration. You may report concerns to government agencies. Claims and remedies that cannot lawfully be arbitrated, including any nonwaivable claim for public injunctive relief, may proceed in court. A court, not an arbitrator, decides whether this arbitration agreement was formed and the enforceability or scope of the class-action waiver.

Individual proceedings. To the extent permitted by law, you and Carvify waive a jury trial and agree to bring arbitrable claims individually, not as a class, collective, or representative proceeding. There is no class arbitration without both parties’ express written agreement after a dispute arises. This does not prohibit coordinated individual filings, legal representation, or nonwaivable remedies. If a restriction is unenforceable as to a claim or remedy, that claim or remedy proceeds in court; the remaining valid provisions continue to apply.

30-day opt-out. You may opt out without affecting your access to Carve by emailing the Support address on our legal website within 30 days of first accepting these Terms. Use “Arbitration opt-out” as the subject and include your name, account email (if any), and a clear statement that you opt out. No explanation or account is required. Keep a copy. If you opt out, neither party is bound by this section’s arbitration or associated class-action waiver. A timely prior opt-out remains effective.

Changes. Material changes to this arbitration section require fresh express agreement and apply prospectively. They do not apply to a dispute of which either party already gave notice. Silence or continued use alone is not acceptance of a changed arbitration agreement.

13. Notices and general terms

We will identify revisions with a version and date and provide reasonable advance notice of material changes. Where agreement is required, we will request it; we will not treat a silently edited webpage as retroactive consent. Privacy changes remain subject to applicable notice and consent requirements.

These Terms, applicable purchase disclosures, and any separately signed agreement form the agreement about the Service. If a provision is unenforceable, the remainder continues as permitted by law, subject to section 12. Failure to enforce a right is not a waiver. You may not assign these Terms without our consent except as permitted by law. We may assign them in a merger, acquisition, or transfer of the Service, without reducing your mandatory rights.

Contact Carvify, Inc. using the Support contact on the Carve legal website for legal notices, account assistance, accessibility requests, and arbitration opt-outs. Electronic notices do not limit any legally required method of service.